Skills of Communication

"The Skills of Communication was extremely useful and enjoyable! The hands on activities were great at equipping us with the skills to communicate in those potentially stressful situations. The instructor was very engaging, open and friendly!! I would recommend this workshop to any individual as it is applicable across all disciplines."

- Amanda, University of Guelph, Masters Student

Skills of Communication

Format: One-day workshop

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Workshop Objectives

Gain the insights and tools necessary to analyze your communication style. Develop the skills to become a more effective communicator and drive change in the workplace.

Learning Outcomes

You will learn to:

  • Identify personal assumptions and mental models, and see how they influence communication
  • Navigate difficult conversations
  • Communicate for team success

Key Topics

The Power of Communication

  • Communication: not as simple as it seems
  • When bad communication happens to good communicators
  • Identifying challenging conversations
  • The effect of mental models and personal assumptions
    • Mental models and The Ladder of Influence
    • 3 Steps: reflect, advocate, inquire
    • Johari Window Model
    • Cultural influences
    • Gender influences
    • Power of unspoken words

Engaging Others

  • Non-verbal communication
  • Closed-ended, open-ended and probing questions
  • Listening challenges
  • R.E.A.L. Communication Model: Research, Engage, Ask Questions, Listen
    • Handling difficult conversations
    • Matching different communication styles to different audiences

Register now